Shipping + Delivery

Do you ship worldwide?
Currently, we only ship to Australia and New Zealand. We do hope to ship worldwide very soon - we will keep you posted! If you live outside Australia and are interested in a piece, please get in touch via email to privately arrange shipping.

I’ve ordered a print, when will my order be sent?
All photographic prints are custom printed by our professional print studio, just for you and then signed, dated and numbered in pencil.
Unframed fine art prints are generally sent within 10 business days. If there is any reason your order might not be within this time frame, we will be in touch immediately.

How are the prints packaged?
Unframed prints are handled with white gloves and rolled safely into a reinforced cardboard tube.

Do you offer framed prints?
For the time being, we only offer unframed prints. If you live in Sydney, get in touch with us and we can offer you some incredible framing recommendations!

Delivery Estimates (within Australia)
Please note: See above for print lead times. These estimates are for delivery after your print has arrived in the studio, has been checked for quality and authenticated.

  • Standard NSW Delivery: 2 – 4 Business Days

  • Standard QLD/ACT/VIC Delivery: 3 – 4 Business Days

  • Standard SA/WA Delivery: 5 – 6 Days

  • Standard Delivery Rural areas: 6 – 12 Business Days

I need my order quicker than usual – can you help?
In some cases we can do a rush order – please email hello@piapia.art with your request and we will respond as quickly as we can.

Can I track my item?
Yes. Once we have posted your item, we will send you a courtesy email to confirm shipment. You will also receive a tracking number and shipping updates via email from Australia Post.

I ordered from your shop but I haven’t received any email updates?
Please get in touch by email - hello@piapia.art - and we will sort it out ASAP.

Do you accept returns?

Please see our returns policy for more information.

Need more information?

Please see our frequently asked questions for a quick answer to our most commonly asked questions. Can’t find what you need? Please contact us.